Job Description
Join our dynamic remote team as a Full-Time IT Support Specialist in Tucson! We're seeking a tech-savvy professional to provide exceptional remote technical assistance. Enjoy the flexibility of working from home with all necessary equipment provided by us. This is a direct hire position with competitive benefits and growth opportunities.
Why Join Us?
- 100% remote work arrangement
- Company-provided laptop, headset, and peripherals
- Comprehensive health insurance and 401(k)
- Professional development budget
- Collaborative culture with virtual team-building events
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Manage ticketing systems and maintain SLA compliance
- Provide onboarding support for new remote employees
- Implement cybersecurity protocols for remote workstations
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows/macOS and cloud platforms
- Experience with ticketing systems (Jira, Zendesk)
- Strong troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Familiarity with VPN and remote access technologies
- Bachelor's degree in IT or related field preferred