Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and enjoy the freedom of working from anywhere in Florida! We provide all necessary equipment including high-performance laptops, dual monitors, ergonomic peripherals, and comprehensive software licenses. Our competitive compensation package includes health benefits, paid time off, and professional development opportunities. As part of our dynamic team, you'll support cutting-edge technology initiatives while maintaining a healthy work-life balance in the Sunshine State.
Responsibilities
- Configure, deploy, and manage company-provided hardware and software for remote employees
- Provide Tier 1-2 technical support via phone, chat, and remote desktop tools
- Document IT procedures, asset inventory, and troubleshooting knowledge base
- Collaborate with cross-functional teams to resolve complex technical issues
- Implement security protocols for remote workstations and data access
- Monitor system performance and proactively address potential outages
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Proficiency with Windows OS, Active Directory, and cloud collaboration tools
- CompTIA A+ or equivalent certification required
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Valid Florida driver's license for occasional equipment shipments