Job Description
Join TechSolve Inc. as a Remote IT Support Specialist and be part of our urgent hiring drive! We're seeking a tech-savvy professional to deliver exceptional remote support while utilizing our premium equipment package. This role offers the flexibility of remote work with full equipment provisioning, including high-performance laptops, dual monitors, noise-canceling headsets, and ergonomic accessories. Work from anywhere in Milwaukee or Ohio while supporting our growing client base with cutting-edge solutions.
As a key member of our dynamic IT team, you'll troubleshoot complex technical issues, deploy security protocols, and optimize system performance—all while enjoying a collaborative virtual environment. We prioritize work-life balance and offer comprehensive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide remote technical support for hardware, software, and network systems via phone, chat, and video conferencing
- Deploy, configure, and maintain company-provided equipment including laptops, peripherals, and security tools
- Troubleshoot and resolve complex IT issues with minimal downtime
- Document support tickets and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Monitor system health and proactively address potential vulnerabilities
- Train end-users on new technologies and security best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ certification or equivalent technical certification
- Proficiency in Windows, macOS, and cloud-based platforms (AWS/GCP)
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools
- Strong problem-solving skills with ability to diagnose complex issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site equipment maintenance