Job Description
Join our dynamic team as a Remote Technical Support Specialist with immediate start! We provide all necessary equipment including laptop, headset, and peripherals. Enjoy flexible remote work while delivering exceptional technical support to clients across the US. This is your chance to launch or advance your tech career with a company that invests in your growth.
What We Offer:
• Fully equipped remote work setup
• Competitive salary and benefits package
• Career advancement opportunities
• Collaborative virtual team environment
• Ongoing technical training
Responsibilities
- Provide Tier 2 technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve complex system problems using remote access tools
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with engineering team on escalated technical issues
- Conduct virtual system installations and configurations for new clients
- Develop and maintain technical documentation and knowledge base articles
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- Expertise in Windows/macOS/Linux operating systems
- Strong networking knowledge (TCP/IP, VPN, DNS)
- Certification in CompTIA A+/Network+ or equivalent
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Proven problem-solving and troubleshooting abilities
- US citizenship or valid work authorization required