Job Description
Join our award-winning IT team as a Remote IT Support Specialist! We provide all necessary equipment to empower your success while working from home. As a key member of our Charlotte-based tech hub, you'll deliver exceptional technical support to global clients using cutting-edge tools and resources. This full-time remote role offers competitive compensation, career growth, and a flexible work environment—all while making tangible impact. If you're passionate about technology and solving complex challenges, apply today!
Responsibilities
- Provide remote technical support for hardware/software issues via ticketing system, phone, and chat
- Configure and maintain company-provided laptops, peripherals, and communication tools
- Diagnose and resolve network connectivity, security, and application problems
- Document all interactions and resolutions in ITSM platforms
- Collaborate with cross-functional teams to implement technical solutions
- Conduct remote training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years in remote IT support or helpdesk environment
- Expertise in Windows/macOS, networking protocols, and cloud services
- Strong troubleshooting skills with hardware/software diagnostics
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Certification (CompTIA A+, Network+) preferred
- Excellent written/verbal communication and problem-solving abilities
- Self-motivated with ability to work independently without supervision