Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and become part of our dynamic team revolutionizing digital infrastructure. We're hiring tech professionals in Fresno, CA to deliver exceptional remote IT services with all equipment provided. Enjoy a flexible work environment while solving complex technical challenges and supporting enterprise clients nationwide. This is your opportunity to advance your career in a forward-thinking company that values innovation and work-life balance.
Why TechFlow Solutions?
- Industry-leading remote work setup with company-provided equipment
- Comprehensive benefits package including health insurance and retirement plans
- Professional development opportunities and career advancement paths
- Collaborative culture with regular virtual team-building events
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and configure company-provided laptops, peripherals, and communication tools
- Monitor and maintain remote IT infrastructure using cloud-based management systems
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct security audits and implement best practices for remote work environments
- Train end-users on new technologies and digital tools
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Experience with cloud platforms (AWS, Azure, or GCP)
- Strong problem-solving abilities and customer service orientation
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site visits
- Fluency in English with excellent written communication skills