Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and become part of our dynamic team providing cutting-edge technology solutions to clients nationwide. We provide all necessary equipment including laptops, monitors, and peripherals to ensure your success in this fully remote role. Immediate hire opportunity for motivated professionals seeking career growth in the heart of Atlanta's thriving tech scene.
Why TechFlow Solutions? We offer competitive benefits, professional development opportunities, and a collaborative virtual environment where innovation thrives. Enjoy the flexibility of remote work while making a tangible impact on our clients' digital transformation.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Manage and resolve tickets through our ticketing system with SLA compliance
- Install and configure company-provided equipment and software
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with cross-functional teams on complex technical solutions
- Conduct proactive system monitoring and maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows, macOS, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware and software troubleshooting
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- Excellent communication skills and customer service orientation
- Ability to work independently in a remote environment
- Reliable high-speed internet connection