Job Description
Join TechConnect Solutions as a Remote IT Support Specialist and experience the future of work! We provide all necessary equipment to excel in this full-time, home-based role. As a key member of our Atlanta-based team, you'll deliver exceptional technical support to clients across Georgia while enjoying the flexibility of remote work. Our competitive compensation package includes comprehensive benefits, professional development opportunities, and a collaborative virtual environment designed for growth. This is your chance to build a rewarding career in IT without commuting.
Responsibilities
- Diagnose and resolve hardware/software issues for remote clients
- Provide technical support via phone, email, and chat platforms
- Install and configure company-provided equipment (laptops, peripherals)
- Document troubleshooting processes and maintain knowledge base
- Collaborate with cross-functional teams on system improvements
- Conduct remote security audits and implement best practices
- Maintain high customer satisfaction through timely resolution
Qualifications
- 3+ years of IT support experience with remote work exposure
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and networking fundamentals
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Zendesk)
- Strong time management and organizational abilities
- High-speed internet connection at home office