Job Description
Join our award-winning team as a Remote IT Support Specialist! We're hiring immediately for a full-time remote position based in Kansas City, MO. Enjoy the flexibility of working from home with all necessary equipment provided – including a high-performance laptop, dual monitors, and noise-canceling headset. This is your opportunity to deliver exceptional technical support to enterprise clients while advancing your career in a dynamic, inclusive environment.
Why Choose Us?
- 100% remote work with company-provided equipment
- Comprehensive benefits package (health, dental, vision)
- Professional development stipend
- Flexible scheduling options
- Collaborative virtual team culture
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Diagnose and resolve complex system problems via remote access tools
- Document all troubleshooting steps and solutions in ticketing systems
- Collaborate with cross-functional teams to resolve escalated issues
- Develop and maintain technical documentation and knowledge base articles
- Conduct remote system installations and configurations
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency with Windows OS, Active Directory, and cloud platforms
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and customer focus
- Ability to work independently with minimal supervision