Job Description
Join our award-winning team as a Remote IT Support Specialist! We provide all necessary equipment including high-performance laptops, dual monitors, and software licenses. Enjoy full-time remote flexibility while supporting our clients' technical infrastructure. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment.
Why TechSolutions Inc.?
- Industry-leading remote work infrastructure
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Provide remote technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Install/configure VPN and remote desktop solutions
- Document all IT incidents and resolutions
- Train users on new technologies and security protocols
- Collaborate with IT team on system improvements
- Monitor network security and performance
Qualifications
- Associate's degree in IT or equivalent experience
- 2+ years of remote IT support experience
- CompTIA A+/Network+ certification required
- Proficiency with Windows/macOS/Linux systems
- Experience with helpdesk software (ServiceNow, Zendesk)
- Strong troubleshooting and communication skills
- Ability to work independently and manage time effectively