Job Description
Join our award-winning remote team as a Technical Support Specialist and enjoy the freedom of working from home with all equipment provided! We're seeking tech-savvy professionals to deliver exceptional customer support while enjoying weekly paychecks and a flexible schedule. As a key member of our San Jose-based team, you'll empower users to resolve technical challenges with cutting-edge tools and comprehensive training.
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise software systems
- Diagnose and resolve hardware/software issues using provided company equipment
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with engineering teams to escalate complex technical issues
- Conduct remote system configurations and user training sessions
- Monitor ticket queues and proactively address recurring user concerns
- Maintain security protocols for remote access and data handling
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional communication skills with ability to simplify technical concepts
- Industry certifications (CompTIA A+, Google IT Support, or equivalent)
- Strong problem-solving abilities with logical troubleshooting methodology
- Experience with ticketing systems (Zendesk, ServiceNow, Jira)
- High-speed internet connection and dedicated workspace
- Ability to work independently with minimal supervision