Job Description
Join TechConnect Global as a Remote IT Support Specialist and be part of a dynamic team revolutionizing digital infrastructure. We're seeking a tech-savvy professional to deliver seamless support to clients across Atlanta and beyond. Equipment provided includes laptop, dual monitors, and peripherals—zero upfront costs! This immediate hire opportunity offers full remote flexibility while making tangible impact in Georgia's thriving tech landscape.
As a cornerstone of our operations, you'll troubleshoot complex issues, optimize system performance, and drive innovation in cloud environments. Our collaborative culture values autonomy, continuous learning, and work-life balance. Apply today to start your journey with a company that invests in your success.
Responsibilities
- Provide remote technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues via ticketing systems and live chat
- Deploy and configure company-provided equipment for new hires
- Document solutions in knowledge base and implement preventive measures
- Collaborate with cross-functional teams on system upgrades and security protocols
- Maintain compliance with ITIL frameworks and company SLAs
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of remote IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent industry credentials
- Proficiency in cloud platforms (AWS/Azure) and virtualization tools
- Exceptional problem-solving skills with ticketing systems (Jira/ServiceNow)
- Strong written communication for technical documentation and client interactions
- Experience with endpoint management (Intune/SCCM) and security protocols
- Ability to work independently while collaborating in a distributed team