Job Description
Join Our Remote Revolution! TechFlow Solutions urgently seeks a talented Remote IT Support Specialist to join our innovative team. Work from anywhere in Colorado Springs with truly flexible hours while delivering exceptional technical support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a culture that prioritizes work-life balance.
Why You'll Love Working With Us: We're a forward-thinking tech company offering unlimited PTO, health/dental/vision insurance, 401k matching, and professional development stipends. Our remote-first environment means zero commute time and maximum productivity. This is your chance to make a real impact while enjoying Colorado's quality of life.
Immediate Start Available: We're filling this position ASAP. If you're a tech-savvy problem-solver with excellent communication skills, apply today to begin your remote career journey!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and troubleshoot network connectivity, security protocols, and system performance
- Install/configure cloud-based applications and virtual desktop infrastructure
- Document all support cases, resolutions, and system changes in ticketing systems
- Collaborate with cross-functional teams on IT infrastructure improvements
- Conduct remote system audits and implement preventative maintenance protocols
- Maintain up-to-date knowledge on emerging technologies and security threats
Qualifications
- 3+ years of experience in IT support with remote work expertise
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Windows/macOS/Linux environments and cloud platforms (AWS/Azure)
- Exceptional troubleshooting skills with hardware/software/network issues
- Strong written/verbal communication abilities for client interactions
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Self-motivated with ability to work independently in a home office setting