Job Description
Join our award-winning remote team as an IT Support Specialist in Colorado Springs! We're urgently hiring tech professionals to deliver exceptional remote support with state-of-the-art equipment provided. Work from anywhere in Colorado while serving enterprise clients across the nation.
Why TechFlow Solutions? We invest in our people with cutting-edge hardware, comprehensive benefits, and career growth opportunities. Enjoy flexibility without sacrificing impact in our collaborative, results-driven culture.
What You'll Do: Provide seamless remote technical support, troubleshoot complex systems, and maintain secure IT infrastructure—all from your home office. We handle equipment setup so you can focus on delivering exceptional service.
Responsibilities
- Deliver remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity and security protocols
- Manage ticket systems with SLA compliance and proactive monitoring
- Document solutions and create knowledge base articles for team use
- Collaborate with cross-functional teams to implement infrastructure improvements
- Conduct virtual onboarding sessions for new equipment deployments
- Maintain security standards across remote access points and client systems
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Windows OS, cloud platforms (AWS/Azure), and remote access tools
- Exceptional problem-solving skills with customer-centric communication
- Ability to work independently with strong time management abilities
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Valid Colorado driver's license for occasional equipment shipments