Job Description
Join TechFlow Solutions and revolutionize your career with our fully remote IT Support Specialist position based in Columbus, Ohio. Enjoy the flexibility of working from anywhere while making a tangible impact on our cutting-edge tech infrastructure. We're seeking passionate tech professionals who thrive in collaborative environments and value work-life balance. As a key member of our distributed team, you'll deliver exceptional technical support to clients across the US while growing your skills in cloud technologies and cybersecurity. Our culture prioritizes innovation, autonomy, and continuous learning – apply today to become part of something extraordinary!
Responsibilities
- Provide Tier 2-3 technical support for cloud infrastructure and SaaS applications
- Diagnose and resolve complex network, security, and system issues remotely
- Collaborate with cross-functional teams on system implementations and upgrades
- Document technical procedures and create knowledge base articles
- Monitor system performance and implement proactive maintenance strategies
- Train end-users on new technologies and security best practices
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- 3+ years of experience in remote IT support or system administration
- Expertise in AWS, Azure, or GCP cloud platforms
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (Python, PowerShell, or Bash)
- Experience with ticketing systems (Jira, ServiceNow) and monitoring tools
- Exceptional communication skills with ability to explain technical concepts
- Self-motivated with proven ability to work independently
- Flexibility to work during US business hours (EST/PST)