Job Description
Join TechGlobal Solutions as a Senior Remote IT Support Specialist and transform how businesses operate! We're seeking tech-savvy professionals to deliver exceptional support from the comfort of their Illinois homes. Enjoy our state-of-the-art equipment package including dual monitors, noise-canceling headset, and ergonomic workstation – all shipped to your door. As a key member of our 24/7 support team, you'll resolve complex technical challenges while maintaining a healthy work-life balance. This is your chance to advance your career with a forward-thinking company that invests in remote talent.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues including Windows, macOS, and cloud infrastructure
- Document all interactions in ServiceNow with detailed ticket notes and resolution steps
- Collaborate with cross-functional teams to implement security patches and system updates
- Train end-users on new technologies and best practices for digital workflows
- Monitor system health and proactively address potential technical bottlenecks
Qualifications
- 5+ years of IT support experience with enterprise-level systems
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in remote desktop tools (TeamViewer, AnyDesk, or similar)
- Strong knowledge of Active Directory, VPN configurations, and cloud platforms
- Excellent written and verbal communication skills for remote collaboration
- Ability to troubleshoot complex issues with minimal supervision
- Home office setup with reliable high-speed internet (minimum 50 Mbps)