Job Description
We are urgently hiring a Remote IT Support Specialist to join our growing team in Milwaukee, WI. If you are looking for a stable career with a company that values your expertise, we want to hear from you. We provide all necessary equipment (Laptop, Monitor, Headset) to ensure you have a productive home office environment.
As a key member of our support team, you will be the first point of contact for our clients, troubleshooting technical issues and ensuring seamless operations from a remote setting. This is an excellent opportunity for someone looking to advance their career in IT with a competitive salary and benefits package.
Why Join Us?
- Equipment Provided: We cover the cost of your high-performance laptop, monitor, and peripherals.
- Flexible Schedule: Enjoy the freedom of a remote work environment.
- Competitive Pay: $55k - $75k annually based on experience.
- Growth Opportunities: Clear pathways for advancement within the organization.
Apply today to become part of our urgent hiring drive!
Responsibilities
- Provide tier 2 technical support to end-users via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues including printers, routers, and operating systems.
- Manage and maintain a high volume of service tickets in our ticketing system (Zendesk/ServiceNow).
- Install, configure, and update software applications and security patches.
- Document all technical interactions, resolutions, and resolutions in the knowledge base.
- Collaborate with the network administration team to resolve complex infrastructure issues.
- Ensure strict adherence to company security policies and data privacy standards.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or equivalent experience preferred.
- Minimum of 1-2 years of experience in IT support or help desk roles.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn, AnyDesk).
- Strong knowledge of Microsoft Windows 10/11 and Office 365.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Must have a high-speed internet connection and a dedicated, quiet workspace.