Job Description
Are you a tech-savvy problem solver looking for a remote opportunity in Jacksonville, FL? Apex Digital Solutions is revolutionizing the IT support landscape and we are looking for a dedicated Remote IT Support Specialist to join our elite team.
We understand that working from home requires the right tools. That's why we offer a fully equipped workstation upon hire, ensuring you have the latest hardware and software to succeed without breaking the bank.
As part of our distributed team, you will be the first line of defense for our clients, solving complex technical issues with a smile. If you are looking for a high-conversion, modern work environment, apply today.
Why Join Us?
- Equipment Provided: We ship you a high-performance laptop, monitor, and peripherals immediately upon offer acceptance.
- Flexible Schedule: Enjoy a healthy work-life balance with a standard 9-5 remote schedule.
- Growth Opportunities: Clear pathways to Senior Engineering and Management roles.
Responsibilities
- Troubleshoot and Resolve: Provide high-quality technical support via phone, email, and remote desktop tools for hardware and software issues.
- Hardware Deployment: Receive, configure, and ship out company equipment to new remote employees.
- Incident Management: Log and track all support tickets in our CRM system, ensuring SLA compliance.
- Network Maintenance: Assist in diagnosing and resolving local network connectivity issues for remote users.
- Software Installation: Deploy and manage security patches and application updates across user endpoints.
- User Training: Create and deliver knowledge base articles and training sessions to help users self-solve common issues.
Qualifications
- Experience: Minimum 2 years of experience in IT Help Desk or Technical Support.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ preferred).
- Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and remote support tools (TeamViewer, AnyDesk).
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Self-Motivation: Ability to work independently in a remote environment with high accountability.
- Reliability: Stable high-speed internet connection and a dedicated home office space.