Job Description
Join TechNova Solutions as a Remote IT Support Specialist and enjoy the flexibility of working from home with all equipment provided! We're seeking a tech-savvy professional to deliver exceptional remote support to our distributed team. As a key member of our IT department, you'll ensure seamless operations by troubleshooting hardware/software issues and maintaining company-issued devices. This full-time role offers competitive compensation, comprehensive benefits, and a supportive remote work environment.
Why TechNova? We invest in our people with cutting-edge equipment, professional development stipends, and a culture that values work-life balance. Our Colorado Springs-based team thrives on innovation and collaboration.
Responsibilities
- Configure, deploy, and maintain company-provided hardware (laptops, peripherals, mobile devices)
- Deliver remote technical support via phone, chat, and video conferencing
- Troubleshoot complex software, network, and security issues across multiple platforms
- Create and maintain detailed documentation of IT procedures and solutions
- Collaborate with cross-functional teams to implement system improvements
- Monitor IT ticket queues and ensure SLA compliance
- Train employees on new technologies and security protocols
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- Expertise in Windows/macOS OS and enterprise software suites
- Strong knowledge of network infrastructure (VPN, firewalls, routers)
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- Experience with remote management tools (Intune, TeamViewer, SCCM)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid U.S. driver's license (for occasional equipment shipping)