Job Description
Join our dynamic team as a Remote IT Support Specialist in sunny San Diego! We're urgently hiring tech-savvy professionals to deliver exceptional remote support. Equipment provided – you'll receive a complete home office setup including laptop, monitor, peripherals, and high-speed internet allowance. This 100% remote role offers the perfect blend of flexibility and career growth in the heart of San Diego's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues for enterprise clients
- Deploy and configure company-provided equipment (laptops, peripherals)
- Create detailed documentation of troubleshooting processes
- Collaborate with cross-functional teams on system improvements
- Maintain security protocols for remote work environments
Qualifications
- 3+ years in IT support or helpdesk roles
- Strong knowledge of Windows/macOS, networking, and cloud services
- Experience with remote support tools (TeamViewer, AnyConnect)
- CompTIA A+/Network+ certification preferred
- Excellent written/verbal communication skills
- Self-motivated with ability to work independently
- US citizenship required for equipment deployment