Job Description
Join our dynamic team as a Remote IT Support Specialist and revolutionize how we empower employees with cutting-edge technology! We're urgently hiring tech enthusiasts in Charlotte, NC to deliver seamless remote support. Enjoy the flexibility of 100% remote work with all premium equipment provided—including laptops, monitors, and peripherals. Be part of an innovative company that invests in your growth while solving complex technical challenges for clients nationwide.
Responsibilities
- Provide remote technical support via phone, email, and chat for 500+ employees
- Diagnose and resolve hardware/software issues using advanced diagnostic tools
- Deploy and configure company-provided equipment (laptops, peripherals, VPN)
- Document all tickets in ServiceNow with detailed resolution steps
- Collaborate with cybersecurity team on endpoint protection protocols
- Train employees on new software implementations and security best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in remote IT support/helpdesk environments
- CompTIA A+/Network+ certification or equivalent technical certification
- Proficiency in Windows 10/11, macOS, and cloud platforms (Azure/GCP)
- Experience with remote access tools (TeamViewer, AnyDesk) and ticketing systems
- Strong troubleshooting skills for network connectivity and hardware failures
- Excellent written/verbal communication with customer service focus
- Ability to work independently with minimal supervision in remote setting