Job Description
Are you a tech-savvy problem solver looking for a rewarding remote career in Virginia Beach? Apex Digital Solutions is hiring immediately for a dedicated IT Support Specialist. We pride ourselves on providing top-tier remote work environments and include all necessary equipment in your onboarding package.
In this role, you will be the first line of defense for our remote workforce, ensuring seamless connectivity and technical stability. We offer a competitive salary, comprehensive benefits, and the flexibility to work from the comfort of your home in Virginia Beach.
Why Join Us?
- Equipment Provided: We cover all hardware, including a high-performance laptop and peripherals.
- Immediate Start: We are looking to fill this position ASAP for the right candidate.
- Remote-First Culture: Enjoy a fully remote schedule with flexible working hours.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware and software problems for remote employees via phone, chat, and email.
- Equipment Management: Set up, configure, and ship company-issued equipment to new hires in Virginia Beach and beyond.
- Security Compliance: Ensure all remote workstations adhere to company security protocols and data protection policies.
- Help Desk Support: Manage incoming support tickets efficiently, prioritizing critical issues to minimize downtime.
- Documentation: Maintain accurate records of technical issues, resolutions, and hardware inventory in the ticketing system.
- User Training: Conduct virtual training sessions to educate staff on new software tools and security best practices.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Experience: 1-3 years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficient in Windows 10/11, Microsoft Office Suite, and troubleshooting printers and routers.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Reliability: Must be self-motivated, detail-oriented, and able to work independently in a remote setting.
- Flexibility: Willingness to work occasional evenings or weekends to support different time zones.