Job Description
Join TechFlow Solutions' award-winning remote team! We're urgently hiring IT Support Specialists for our Boston operations with full equipment provided. Enjoy a seamless work-from-home experience while supporting cutting-edge technology initiatives for Fortune 500 clients.
This is your chance to accelerate your career in a dynamic, fully remote environment where we invest in your success. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends.
As a key member of our IT Support team, you'll be instrumental in maintaining our clients' digital infrastructure while enjoying the flexibility and comfort of a home office setup.
Responsibilities
- Provide remote technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via ticketing systems and virtual consultations
- Deploy and configure company-provided equipment including laptops, peripherals, and security tools
- Document all troubleshooting steps and maintain accurate knowledge base entries
- Collaborate with cross-functional teams on system upgrades and security protocols
- Conduct remote training sessions for end-users on new technologies
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency with Windows OS, Microsoft 365, and virtualization platforms
- Exceptional troubleshooting skills with network diagnostics tools
- Strong written and verbal communication abilities for remote client interactions
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work independently while collaborating effectively in virtual teams
- Relevant degree in Computer Science or related field preferred