Job Description
Join our dynamic remote team as an IT Support Specialist and revolutionize how we deliver tech solutions from the comfort of your home. We provide all necessary equipment including laptops, monitors, and peripherals – just bring your expertise! This full-time role offers competitive compensation, flexible scheduling, and opportunities for professional growth in a rapidly scaling tech environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Manage ticket systems and resolve customer inquiries within SLA targets
- Deploy and configure company-provided equipment to remote employees
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system improvements
- Monitor system health and proactively address potential issues
- Train employees on security protocols and best practices
Qualifications
- 3+ years of IT support experience in remote environments
- Proficiency in Windows/macOS troubleshooting and Active Directory
- Certifications (CompTIA A+, Network+, or Microsoft 365 preferred)
- Strong communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Knowledge of VPN and remote access technologies
- Ability to work independently with minimal supervision
- Valid U.S. work authorization required