Job Description
Join our award-winning team as a Remote IT Support Specialist in sunny Tampa! We're hiring immediately for a full-time, remote position with all equipment provided – including a high-performance laptop, dual monitors, noise-canceling headset, and ergonomic accessories. Enjoy flexible work hours while supporting our growing tech infrastructure from anywhere in the U.S.
As a key member of our IT team, you'll troubleshoot complex technical issues, deploy software solutions, and ensure seamless digital operations. We offer competitive benefits, professional development stipends, and a collaborative culture that values innovation and work-life balance.
Why Choose Us?
- 100% remote work with no on-site requirements
- State-of-the-art equipment delivered to your door
- Comprehensive health, dental, and vision insurance
- Annual tech stipend for home office upgrades
- Clear career path with promotions every 18 months
Responsibilities
- Provide Tier 2/3 technical support for 500+ remote employees
- Diagnose and resolve hardware/software issues via remote access tools
- Deploy and maintain cloud infrastructure (AWS/Azure) and security protocols
- Create and update technical documentation and SOPs
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and proactively address vulnerabilities
- Train employees on new software and security best practices
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification required
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Strong scripting skills (PowerShell/Bash) and network troubleshooting
- Proven ability to manage remote work independently
- Experience with ITSM tools (ServiceNow/Jira) and ticketing systems
- Excellent communication skills with ability to explain technical concepts clearly