Job Description
Join our dynamic team as a Remote IT Support Specialist in Cleveland, OH! We provide top-tier equipment and offer competitive benefits for urgent hiring roles. Work from anywhere in the US while supporting cutting-edge technology solutions for enterprise clients. Enjoy flexible hours, comprehensive health coverage, and career growth opportunities in a rapidly expanding tech environment.
Why Apply?
- Full equipment provided (laptop, peripherals, software licenses)
- Competitive salary + performance bonuses
- 100% remote work with flexible schedule
- Health, dental, and vision insurance
- Professional development stipend
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues on provided equipment
- Deploy and configure new systems using virtualized environments
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system performance and proactively address potential issues
- Maintain security protocols for remote access and data protection
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Strong diagnostic skills with ability to troubleshoot complex technical issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision