Job Description
Join TechSolutions Inc. as a Remote IT Support Specialist and revolutionize how we deliver seamless technical assistance from the comfort of your home. We provide all necessary equipment including high-performance laptops, dual monitors, and secure VPN access. This full-time role offers a competitive salary, comprehensive benefits package, and opportunities for career advancement in a dynamic tech environment. Our Houston-based team values innovation, collaboration, and work-life balance.
Responsibilities
- Provide remote technical support to resolve hardware/software issues via phone, chat, and video conferencing
- Install, configure, and maintain company-provided IT equipment including laptops, peripherals, and security software
- Document all support interactions and solutions using our ticketing system
- Collaborate with cross-functional teams to implement system improvements and security protocols
- Conduct remote system diagnostics and troubleshoot complex network connectivity issues
- Train users on new technologies and best practices for digital security
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows/macOS operating systems and cloud-based tools
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Valid driver's license for occasional on-site equipment maintenance