Job Description
Join our dynamic team as a Remote Equipment Technician and become a vital part of our cutting-edge operations! We're urgently hiring full-time professionals in Baltimore, MD, to support our high-tech infrastructure. Equipment is fully provided – including specialized tools, laptops, and testing devices – so you can hit the ground running. Enjoy the flexibility of remote work while making a tangible impact in the tech industry. Our competitive benefits package includes health insurance, 401(k) matching, and professional development opportunities. Apply today to secure your place in this exciting remote role!
Responsibilities
- Install, configure, and maintain remote monitoring equipment across client sites
- Diagnose and resolve technical issues via remote access and virtual support
- Document service activities and maintain detailed equipment logs
- Collaborate with engineering teams to optimize equipment performance
- Conduct routine equipment checks and preventive maintenance schedules
- Train clients on proper equipment usage and troubleshooting
- Report and escalate complex technical issues to senior technicians
Qualifications
- 3+ years of technical support or equipment maintenance experience
- Proficiency with diagnostic tools and remote access software (TeamViewer, AnyDesk)
- Strong problem-solving skills with systematic troubleshooting approaches
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site visits
- CompTIA A+ or similar technical certification preferred
- Reliable high-speed internet connection required