Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and be the backbone of our 24/7 operations! We're seeking tech-savvy professionals to deliver exceptional remote technical support while enjoying the freedom of 100% work-from-home flexibility. This role offers competitive compensation, comprehensive benefits, and the opportunity to advance your career in a dynamic tech environment. Work during hours that suit your lifestyle while making a tangible impact on our clients' digital infrastructure.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and ticketing systems
- Monitor and maintain server systems, cloud infrastructure, and cybersecurity protocols during night hours
- Document all troubleshooting steps, resolutions, and system changes in ITSM platforms
- Collaborate with global IT teams to ensure seamless 24/7 operations and incident response
- Conduct proactive system maintenance, updates, and vulnerability assessments
- Train users on cybersecurity best practices and remote access protocols
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- 3+ years of experience in IT support, helpdesk, or system administration
- Proficiency with Windows/Linux systems, cloud platforms (AWS/Azure), and networking fundamentals
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong troubleshooting skills with experience in remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills for technical documentation
- Relevant bachelor's degree in IT or related field preferred
- Experience with ITIL/ITSM frameworks and ticketing systems (ServiceNow, Jira)