Job Description
Join our award-winning remote team and transform your career with 100% work-from-home flexibility! Nexus Solutions Inc. is urgently hiring motivated Tech Support Specialists in Albuquerque, NM and North Carolina. Enjoy competitive compensation, comprehensive benefits, and the freedom to excel from anywhere in the US. This is your opportunity to make an immediate impact while advancing your technical expertise in a dynamic, inclusive environment.
Responsibilities
- Deliver exceptional technical support to clients via phone, chat, and remote desktop
- Diagnose and resolve complex hardware/software issues across diverse platforms
- Document cases meticulously in CRM systems while maintaining SLA compliance
- Collaborate with cross-functional teams to develop innovative solutions
- Proactively identify system vulnerabilities and recommend improvements
- Train clients on emerging technologies and best practices
Qualifications
- 3+ years of technical support experience in remote/hybrid environments
- Expertise in Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+/Network+ certification or equivalent technical credential
- Exceptional problem-solving and written/verbal communication skills
- Ability to work independently with minimal supervision
- Proficiency in ticketing systems (Jira, ServiceNow) and remote tools