Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and enjoy the freedom of working from home with all equipment provided! We're seeking a dedicated professional to deliver exceptional technical support to our clients across Georgia. This fully remote role includes a company-issued laptop, high-speed internet stipend, and comprehensive tech toolkit – no upfront costs required.
At TechFlow, we invest in our team's success through continuous training programs, career advancement pathways, and a collaborative virtual workspace. Experience the perfect blend of work-life balance and professional growth while serving Fortune 500 clients from the comfort of your Georgia home.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via remote access
- Configure and maintain company-issued equipment including laptops, peripherals, and security systems
- Document technical procedures and knowledge base articles for client support
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct virtual training sessions for clients on new technology implementations
- Monitor system performance and proactively address potential infrastructure issues
- Adhere to ITIL best practices and security compliance protocols
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification (or equivalent)
- Proficiency with Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Exceptional troubleshooting skills for hardware, software, and connectivity issues
- Strong written and verbal communication skills for client interactions
- Ability to work independently with minimal supervision in a remote setting
- Valid Georgia driver's license for occasional on-site equipment servicing
- Home office space with dedicated quiet workspace required