Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and enjoy the freedom of working from home with all necessary equipment provided! We're hiring immediately for a full-time position supporting our Raleigh-based clients. As a key member of our dynamic team, you'll deliver exceptional technical support while maintaining a healthy work-life balance. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a cutting-edge environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and ticketing systems
- Install, configure, and maintain company-issued laptops, peripherals, and communication tools
- Document troubleshooting procedures and create comprehensive knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Monitor system performance and proactively address potential security threats
- Train end-users on new technologies and best practices
- Contribute to IT infrastructure improvement initiatives
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Microsoft 365, and cloud services
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Valid US work authorization and home office space