Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and enjoy the freedom of working from anywhere in Colorado Springs! We provide all necessary equipment, including a high-performance laptop, dual monitors, and ergonomic peripherals. As a key member of our tech team, you'll empower our clients by resolving technical challenges and ensuring seamless digital operations.
This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth in a supportive remote environment. If you're passionate about technology and value work-life balance, we encourage you to apply today!
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop for diverse client systems
- Diagnose and resolve hardware/software issues including OS, networking, and security protocols
- Deploy and configure company-provided equipment (laptops, peripherals, VPN access)
- Document technical procedures and maintain detailed ticket logs in ServiceNow
- Collaborate with cross-functional teams to implement system improvements
- Conduct periodic system audits and security vulnerability assessments
Qualifications
- 3+ years of experience in remote IT support or system administration
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Excellent written/verbal communication skills with customer-centric approach
- Ability to troubleshoot independently and manage multiple priorities
- Valid US driver's license for occasional on-site equipment pickups
- Home office space with reliable high-speed internet (reimbursement provided)