Job Description
Join our dynamic remote team as an IT Support Specialist and enjoy the flexibility of working from home with all necessary equipment provided! We're seeking a tech-savvy professional to deliver exceptional remote support to our clients across the United States. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative virtual environment.
As a key member of our IT department, you'll troubleshoot hardware/software issues, maintain system security, and provide seamless technical assistance to users. Our company provides laptops, peripherals, and software licenses - all you need is a dedicated workspace and reliable internet connection.
Responsibilities
- Deliver remote technical support via phone, email, and chat systems
- Install, configure, and troubleshoot hardware/software (equipment provided)
- Monitor system performance and implement security protocols
- Create and maintain user documentation and knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and best practices
- Document incident reports and resolution processes
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of remote IT support experience
- Proficiency with Windows/macOS, networking concepts, and cloud services
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, ServiceNow)
- Valid driver's license and reliable transportation (occasional on-site visits)