Job Description
Join our dynamic team as a Remote IT Support Specialist and transform your career! We're urgently seeking tech-savvy professionals in Louisville, KY to deliver exceptional virtual support from the comfort of your home. Enjoy full-time employment with flexible hours (8 AM - 6 PM EST), competitive benefits, and growth opportunities in a cutting-edge environment. If you thrive in remote settings and excel at solving complex tech challenges, apply now to become part of our innovative workforce!
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email.
- Diagnose and resolve system malfunctions, including VPN connectivity and cloud-based applications.
- Document incident reports, resolutions, and knowledge base articles with precision.
- Collaborate with cross-functional teams to implement IT security protocols.
- Proactively monitor system performance and recommend optimization strategies.
- Train end-users on new technologies and best practices.
Qualifications
- 3+ years of experience in IT support or system administration.
- CompTIA A+/Network+ certification or equivalent technical credentials.
- Proficiency in Windows, macOS, and cloud platforms (Azure/GCP).
- Exceptional problem-solving and communication skills for remote interactions.
- Ability to work independently with flexible scheduling within core hours.
- Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools.