Job Description
Join TechNova Solutions as a Remote IT Support Specialist and become part of our innovative team! We're hiring immediately for fully remote positions based in Tampa, FL, with all necessary equipment provided. Enjoy the flexibility of remote work while delivering top-tier technical support to our global client base. At TechNova, we foster a collaborative, growth-oriented environment where your expertise makes a real impact. What you'll love: Competitive salary, comprehensive benefits, cutting-edge tech stack, and unlimited career advancement opportunities. Why Tampa? While remote, you'll be part of our vibrant Tampa-based culture with quarterly team meetups in our sunny Florida hub. Apply now and transform your career!
Responsibilities
- Provide remote technical support to enterprise clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including VPN, cloud applications, and network connectivity
- Deploy and configure company-issued laptops, peripherals, and security software
- Create and maintain technical documentation for troubleshooting procedures
- Collaborate with cross-functional teams to resolve complex system outages
- Monitor security protocols and implement best practices for data protection
- Train clients on new technologies and optimize system performance
Qualifications
- 3+ years of experience in IT support or help desk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and remote desktop tools
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk) and ITIL practices
- Self-motivated with ability to work independently in remote environment
- Valid US driver's license for occasional equipment shipments