Job Description
Join TechSolutions Inc. as a Remote IT Support Specialist in Baltimore! We provide all necessary equipment, including laptops, monitors, and peripherals, to ensure your success. Enjoy a flexible remote work environment while supporting our clients' technology infrastructure. Our team-centric culture offers competitive benefits, professional development opportunities, and the chance to make an impact in a growing tech company.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Install, configure, and maintain company-provided equipment
- Document all IT incidents, resolutions, and asset inventory
- Collaborate with cross-functional teams to implement technology solutions
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows/macOS and cloud-based applications
- CompTIA A+ or equivalent certification preferred
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with remote desktop tools (e.g., TeamViewer, RemotePC)
- Valid Maryland driver's license for occasional on-site visits