Job Description
We are seeking a highly skilled Remote IT Support Specialist to join our dynamic team in Columbus, Ohio. At TechFlow Solutions, we believe in empowering our employees with the tools they need to succeed. That's why we offer a comprehensive Equipment Provided package, including a high-performance laptop, ergonomic monitor, and all necessary peripherals, ensuring you have the best remote work environment possible.
In this role, you will be the first line of defense for our distributed workforce, providing technical assistance via phone, email, and remote desktop tools. You will troubleshoot hardware and software issues, manage user accounts, and ensure seamless connectivity for our clients.
Why Apply?
- Equipment Provided: We supply top-tier hardware (Laptop, Monitor, Headset) to ensure productivity.
- Work From Home: Enjoy the flexibility of a remote career while living in Ohio.
- Professional Growth: Access to ongoing training and certification reimbursement.
Responsibilities
- Provide exceptional technical support to remote employees via chat, phone, and remote desktop sessions.
- Troubleshoot and resolve hardware (laptops, printers) and software (OS, Office 365, VPN) issues efficiently.
- Manage and maintain user accounts, permissions, and security protocols within Active Directory.
- Install, configure, and update company software and operating systems on provided equipment.
- Document technical issues and resolutions in the knowledge base to improve support processes.
- Collaborate with the network engineering team to diagnose complex connectivity problems.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 2 years of experience in IT support or Helpdesk roles.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong knowledge of Microsoft Office 365, Active Directory, and VPN technologies.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated home workspace.