Job Description
Are you a tech-savvy professional looking for a rewarding career from the comfort of your home? Apex Tech Solutions is seeking a dedicated Remote IT Support Specialist to join our expanding team. We are committed to providing a seamless work experience, which includes providing all necessary equipment (laptop, monitor, headset, and ergonomic accessories) to ensure you have the tools to succeed.
As a key member of our IT team, you will troubleshoot technical issues, manage software deployments, and provide exceptional customer service to our remote workforce. If you are passionate about technology and want to work full-time from Virginia, we want to hear from you.
Why Join Us?
- Equipment Provided: We supply everything you need, including high-performance laptops and ergonomic home office setups.
- Flexible Schedule: Enjoy the freedom of a remote work environment with full-time hours.
- Growth Opportunities: Clear pathways for career advancement within our growing tech organization.
Responsibilities
- Provide Tier 2 technical support to internal employees via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including operating system configuration, application troubleshooting, and network connectivity problems.
- Manage and distribute company-issued equipment to new hires remotely, ensuring proper setup and security configurations.
- Assist in the administration of cloud-based collaboration tools (e.g., Microsoft Teams, Zoom, SharePoint).
- Monitor system performance and security alerts to proactively prevent downtime.
- Document all technical interactions and resolutions in the IT helpdesk ticketing system.
- Collaborate with the IT infrastructure team to implement software updates and security patches.
Qualifications
- Minimum of 2-3 years of experience in IT support, Help Desk, or a similar technical support role.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is highly preferred.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Self-motivated and able to work independently with minimal supervision in a home office environment.
- Ability to obtain and maintain a favorable background check and drug screen.
- High-speed internet and a dedicated, quiet workspace are required.