Job Description
We are looking for a dedicated Remote IT Support Specialist to join our distributed team. In this role, you will be the first line of defense for our internal users, ensuring seamless technology operations from anywhere in the United States.
At Apex Digital Solutions, we believe in empowering our employees with the right tools. Therefore, we provide all necessary hardware and software equipment to ensure you can perform your best work remotely, whether you are in Long Beach, CA or Illinois.
Why Join Us?
- Equipment Provided: New MacBook Pro, 4K Monitor, and ergonomic accessories included.
- Immediate Start: We are looking to fill this role ASAP for the right candidate.
- Flexible Work Environment: Remote-first culture with full autonomy.
Responsibilities
- Provide tier-2 technical support for hardware and software issues via remote access tools and ticketing systems.
- Configure, deploy, and troubleshoot provided corporate equipment for new remote hires.
- Manage software licenses and ensure all systems are up-to-date with security patches.
- Collaborate with the IT operations team to resolve complex network connectivity issues.
- Maintain accurate documentation of all technical incidents and resolutions.
- Assist in the migration of data and settings to new equipment for remote staff.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ or Network+ certification is highly preferred.
- Proven experience working in a remote IT support environment.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills for remote client interaction.
- Ability to work independently and manage time effectively without supervision.