Job Description
Are you looking for a rewarding career in IT with the flexibility of remote work? Apex Global Solutions is seeking a highly skilled Remote IT Support Specialist to join our dynamic team. We are committed to empowering our employees with the best-in-class equipment provided to ensure you can work from anywhere in the US, including Albuquerque, NM and Georgia, without compromise.
In this role, you will be the first line of defense for our distributed workforce, providing top-tier technical support, managing hardware lifecycle, and ensuring seamless connectivity for our clients. If you are ready for an immediate hire opportunity and want to make a significant impact from your home office, we want to hear from you.
Responsibilities
- Remote Technical Support: Provide exceptional IT support to employees via phone, email, and remote desktop tools, resolving hardware and software issues efficiently.
- Equipment Management: Configure, deploy, and manage all company-issued equipment (laptops, monitors, docking stations, peripherals) ensuring optimal performance.
- Network & Security: Maintain VPN connectivity, troubleshoot network issues, and adhere to strict cybersecurity protocols to protect sensitive data.
- Helpdesk Administration: Manage and prioritize helpdesk tickets in our ticketing system, ensuring a 24/7 response capability for remote staff.
- System Updates: Perform regular software updates, patch management, and hardware maintenance to ensure system stability.
- User Training: Conduct virtual training sessions to educate employees on new software tools and security best practices.
Qualifications
- Experience: Minimum of 2-3 years of experience in IT support, Helpdesk, or a related technical field.
- Remote Work Proficiency: Demonstrated ability to work independently and communicate effectively in a fully remote environment.
- Hardware Knowledge: Strong understanding of PC hardware, peripherals, and mobile device management.
- Software Expertise: Proficiency with Windows, macOS, Office 365, and common remote access tools (TeamViewer, AnyDesk).
- Communication: Excellent verbal and written communication skills with the ability to translate technical jargon into plain language.
- Availability: Must be available for an immediate hire and flexible to support US time zones.