Job Description
Join our award-winning remote team as an IT Support Specialist where we provide all necessary equipment for your home office! As a fully remote-first company based in Fort Worth, we empower you to deliver exceptional technical support from anywhere in the US. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture focused on innovation and work-life balance. We're seeking a proactive professional to ensure seamless IT operations for our growing client base.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Configure and maintain company-provided equipment including laptops, monitors, and peripherals
- Document troubleshooting steps and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Implement security protocols and best practices for remote work environments
- Conduct virtual training sessions for end-users on new technologies
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- Proficiency with Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent written and verbal communication abilities
- CompTIA A+/Network+ certification or equivalent experience
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Zendesk) preferred