Job Description
Join our dynamic team as a Remote Equipment Technician and enjoy the flexibility of working from home with state-of-the-art equipment provided! We offer weekly pay and a competitive salary. This full-time position is ideal for candidates in Detroit, MI and North Carolina seeking career growth with a forward-thinking company. You'll receive all necessary hardware, software, and tools to excel in your role while maintaining a healthy work-life balance.
Responsibilities
- Install, configure, and maintain remote equipment including servers, networking devices, and specialized tools
- Provide real-time technical support to clients via virtual communication platforms
- Monitor system performance and troubleshoot hardware/software issues remotely
- Document service activities, inventory, and technical specifications using provided CRM tools
- Collaborate with cross-functional teams to optimize remote workflows and processes
- Adhere to cybersecurity protocols and maintain equipment security standards
- Conduct periodic equipment audits and updates as per company schedules
Qualifications
- Associate degree in IT, Engineering, or related field (or equivalent experience)
- 2+ years of experience in remote technical support or equipment maintenance
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.) and cloud platforms
- Strong problem-solving skills with ability to diagnose issues without physical access
- Excellent written and verbal communication skills for virtual client interactions
- Certifications (CompTIA A+, Network+, etc.) preferred but not required
- Reliable high-speed internet connection and dedicated home workspace
- Must be authorized to work in the United States