Job Description
We are a forward-thinking technology firm seeking a highly skilled Remote IT Support Specialist to join our expanding team. We offer a unique opportunity for immediate hire with full equipment provision, allowing you to hit the ground running from the comfort of your home in California.
In this role, you will serve as the primary point of contact for technical issues, ensuring seamless operations for our global workforce. We value autonomy, problem-solving skills, and a proactive approach to technical support. If you are ready for a stable, high-impact role where we provide the tools, you provide the expertise, we want to hear from you.
Responsibilities
- Provide expert technical assistance and troubleshooting for hardware, software, and network issues via remote support tools.
- Manage and resolve incoming tickets efficiently within defined Service Level Agreements (SLAs).
- Install, configure, and maintain company-provided equipment (laptops, peripherals, mobile devices) for remote employees.
- Collaborate with cross-functional teams to identify root causes of technical problems and implement long-term solutions.
- Maintain accurate and detailed documentation of all support tickets and technical procedures.
- Conduct remote training sessions to empower users with best practices for IT security and software usage.
Qualifications
- Minimum of 2 years of experience in IT support, Help Desk, or a related technical field.
- Strong working knowledge of Windows and macOS operating systems, including Active Directory and Office 365.
- Demonstrated ability to troubleshoot network connectivity issues and resolve hardware malfunctions remotely.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Self-motivated and capable of working independently in a fully remote environment.
- Valid driver's license and access to a reliable high-speed internet connection.