Job Description
We are looking for a dedicated Remote IT Support Specialist to join our dynamic team in Philadelphia, PA. This is an immediate hire opportunity for a self-starter who excels in a remote work environment.
As part of our tech-forward company, you will receive all necessary equipment provided to perform your duties efficiently from home. We pride ourselves on a culture of innovation and support, offering a competitive salary and benefits package.
Why Join Us?
- 100% Remote Work from your home office.
- Equipment Provided (Laptop, Monitor, Headset, Desk Setup).
- Immediate Start available for the right candidate.
- Competitive salary and comprehensive benefits.
If you are ready to advance your career in Information Technology, apply today!
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware and software issues via remote access tools.
- Manage and configure company-issued laptops, monitors, and peripherals to ensure optimal performance.
- Monitor system performance and respond to alerts regarding network connectivity and server health.
- Assist employees with software installations, updates, and security patch management.
- Maintain a detailed knowledge base of technical issues and resolutions for future reference.
- Collaborate with the IT team to implement best practices for remote security and data protection.
- Deliver exceptional customer service to internal stakeholders, ensuring minimal downtime.
Qualifications
- 2+ years of experience in IT Support, Help Desk, or Technical Support roles.
- Strong knowledge of Microsoft Windows OS, Office Suite, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, LogMeIn).
- Familiarity with networking concepts, including VPNs, firewalls, and DHCP.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field preferred).
- Must be able to work independently in a remote environment with a reliable high-speed internet connection.