Job Description
Are you a technical problem-solver looking to join a dynamic team without the daily commute? Texas Systems Inc., a leading technology firm based in Texas, is actively hiring a Remote IT Support Specialist for our Kansas City hub.
We are committed to providing our team with the tools they need to succeed. As part of our hiring package, we offer fully provided equipment to ensure you have a high-performance home office setup.
What You Will Do:
- Provide Tier 2 technical support to customers via phone, chat, and email.
- Configure, install, and troubleshoot hardware and software for remote employees.
- Manage and maintain a secure remote access environment.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with the Texas-based engineering team to resolve complex escalations.
Why Join Us?
- Equipment Provided: We cover the cost of a premium laptop, 27-inch monitor, and ergonomic peripherals.
- No Commute: Work from your home office in Kansas City, Missouri.
- Growth Path: Clear roadmap to Senior Systems Administrator roles.
Responsibilities
- Diagnose and resolve technical hardware and software issues remotely.
- Perform software installations, updates, and patches for end-users.
- Monitor system performance and respond to alerts in real-time.
- Assist in the implementation of new remote access technologies.
- Conduct user training sessions on security best practices.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-3 years of experience in IT support or technical helpdesk.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.