Job Description
Are you looking for a remote job in Nashville, TN with equipment provided?
We are urgently hiring a skilled IT Support Specialist to join our distributed team. At Apex Digital Solutions, we believe in removing barriers to entry. We provide all the hardware you need to work from home effectively, including a high-performance laptop, external monitor, ergonomic accessories, and software licenses. You don't need to buy a computer to start your career with us.
In this role, you will be the first point of contact for technical issues, ensuring our remote workforce remains productive and secure. We are looking for a self-motivated individual who thrives in a remote environment and can troubleshoot complex issues from home.
Responsibilities
- Provide tier 2 technical support to remote employees via chat, email, and phone.
- Configure, deploy, and manage company-provided hardware and software (Windows/macOS).
- Monitor system performance and troubleshoot network connectivity, VPN, and security issues.
- Manage IT ticketing systems (e.g., Zendesk, ServiceNow) with a focus on rapid resolution.
- Conduct remote training sessions for employees on new tools and security protocols.
- Maintain inventory of all provided equipment and perform regular device health checks.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- 1-3 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of remote desktop tools (TeamViewer, AnyDesk) and VPN technologies.
- Experience troubleshooting hardware (printers, laptops, monitors) and software conflicts.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote setting with high accountability.