Job Description
Launch your career with TechSolutions Inc. – a forward-thinking tech company offering fully remote entry-level positions! We provide all necessary equipment, including laptops, monitors, and software, so you can start working immediately from anywhere in the US. Join our collaborative team and gain hands-on experience in IT support while enjoying competitive benefits, flexible schedules, and growth opportunities. Perfect for recent graduates or career changers seeking remote work in Fort Worth or Florida!
Responsibilities
- Deliver remote technical support via phone, email, and chat for software/hardware issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions and solutions in ticketing systems (Jira/ServiceNow)
- Collaborate with senior engineers on complex troubleshooting escalations
- Conduct remote system configurations and user onboarding
- Monitor system health and proactively address potential issues
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic knowledge of Windows/macOS, networking, and cloud services (AWS/Azure)
- Exceptional problem-solving and written communication skills
- Ability to work independently with minimal supervision
- Customer service experience with patience and empathy
- Reliable high-speed internet connection at home