Job Description
Join TechSolutions Inc. as a Remote IT Support Specialist and experience the future of work! We provide all necessary equipment including a high-performance laptop, dual monitors, ergonomic peripherals, and comprehensive software licenses. Enjoy a fully supported work-from-home setup while serving Detroit's thriving tech community. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic, inclusive environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via remote tools
- Configure and deploy company-issued equipment to new hires and existing team members
- Document and maintain accurate IT asset inventory and support tickets
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement security protocols and best practices for remote work environments
- Train employees on new technologies and equipment usage
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or similar certification required
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid driver's license for occasional local equipment deliveries