Job Description
Join TechFlow Solutions and revolutionize your career with our fully-equipped remote IT Support Specialist position! We provide all necessary hardware (laptop, dual monitors, headset) and software to transform your home office into a productivity powerhouse. Enjoy competitive compensation, comprehensive benefits, and zero commute while supporting Fortune 500 clients. Our award-winning culture values work-life balance and continuous learning, with dedicated virtual team-building events and professional development stipends.
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise clients via phone, chat, and remote access
- Install, configure, and maintain company-provided hardware/software systems
- Troubleshoot complex network, security, and application issues
- Document resolutions in ticketing systems and create knowledge base articles
- Collaborate with cross-functional teams to resolve escalated incidents
- Maintain security compliance protocols for remote work environments
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years of enterprise IT support experience with remote work exposure
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows 10/11, Active Directory, and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Exceptional troubleshooting skills with hardware/software diagnostics
- Strong written communication for technical documentation
- Ability to work independently with minimal supervision
- Must have dedicated home office space with reliable high-speed internet